Refund policy

🛡️ 30-Day Satisfaction Guarantee

At Sovimi, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

📦 Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original packaging

  • The return request must be submitted within 30 days of delivery

  • A proof of purchase or order number is required

Items that do not meet these requirements may not be eligible for a refund.

🔄 Return Process

To start a return, please contact our customer support team with your order number and reason for return.

Email: support@sovimi.us
Phone:+86 15807923635

Our team will review your request and provide return instructions and the appropriate return address.

Please do not send items back without contacting us first.

💳 Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

If approved:

  • The refund will be issued to your original payment method

  • Please allow 5–7 business days for the refund to appear in your account depending on your payment provider

🔁 Exchanges

If you would like to exchange your item, please contact our support team.

Exchanges are subject to product availability.
If the requested replacement item is unavailable, we will issue a full refund instead.

🚚 Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

⚠️ Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible with photos of the product and packaging.

Our team will arrange a replacement or refund at no additional cost.

🚫 Non-Returnable Items

Some items may not be eligible for return, including:

  • Gift cards

  • Clearance or final sale items

If an item is non-returnable, it will be clearly indicated on the product page.

📞 Contact Information

If you have any questions about returns or refunds, please contact us:

Sovimi
📧 support@sovimi.us
📞 +86 15807923635

Address
1st Floor, No. 79
Taihe Lane, Xucun, Jiangdong Street, Yiwu City, Jinhua, Zhejiang 322015
China